Help within 24 hours, every day.
We respond to every merchant inquiry within 24 hours. BopiSafe is built and supported by a small team — async email keeps us focused on shipping the product and answering well, instead of context-switching on live chat.
How to reach us
- Email: support@bopisafe.com (primary)
- Shopify App listing: the message button forwards to the same inbox
- Response: 24 hours, every day (not just business days)
If a checkout is broken right now, mark the email URGENT — checkout down in the subject. Those get answered first.
To help us resolve your issue faster, please include:
- Your
*.myshopify.comstore domain - A short description of what you expected vs. what happened
- Order ID, product handle, or location name (if applicable)
- Screenshots or a screen recording (if applicable)
What we don't do (and why)
- Live chat — would force a follow-the-sun team. We'd rather ship.
- Video calls / Zoom — text gives both sides time to think and a searchable record.
- Phone support — same reason.
Common questions
How do I install BopiSafe?
Install from the Shopify App Store. After install, the BopiSafe Hub walks you through a 4-step setup: connect pickup locations, install the theme app extension, set per-product fulfillment rules, and go live. Optional capacity caps take another 2 minutes if you use them.
Does BopiSafe work with my theme?
BopiSafe works with all Online Store 2.0 themes. After install, the BopiSafe Hub runs a compatibility check and reports any blockers.
How do I uninstall?
Uninstall BopiSafe from your Shopify admin under Settings → Apps and sales channels. Once uninstalled, all merchant data is permanently deleted 30 days after the shop/redact webhook is received. See our Privacy Policy for details.
Where is my data stored?
On AWS US-East-1 (PostgreSQL on Neon) and Fly.io US-East. TLS 1.3 in transit, AES-256 at rest. See the Privacy Policy for the full sub-processor list.
Do you support multi-location stores?
Yes. BopiSafe is built around per-location capacity and per-location fulfillment rules. Each Shopify location can be independently configured.
Do I need to use cart splitting?
No. If everything you sell can ship, most stores just use BopiSafe for real-time per-store stock, an in-cart store picker, and locking the chosen store into native checkout — on every plan. The cart split only kicks in when a cart actually mixes pickup-only and shipping items; if your carts never mix, you never see it.
Bug reports & feature requests
Email support@bopisafe.com with the subject prefix [bug] or [feature]. We triage incoming reports daily.