Help within 24 hours, every day.
We answer every merchant email within 24 hours — every day, not just business days — and a checkout that's down jumps the queue. We work over email rather than live chat or phone, so each answer is precise, tested, and something you can search back to.
How to reach us
- Email: support@bopisafe.com (primary)
- Shopify App listing: the message button forwards to the same inbox
- Response: 24 hours, every day (not just business days)
If a checkout is broken right now, mark the email URGENT — checkout down in the subject. Those get answered first.
To help us resolve your issue faster, please include:
- Your
*.myshopify.comstore domain - A short description of what you expected vs. what happened
- Order ID, product handle, or location name (if applicable)
- Screenshots or a screen recording (if applicable)
Common questions
How do I install BopiSafe?
Install from the Shopify App Store. After install, the BopiSafe Hub walks you through a 4-step setup: connect pickup locations, install the theme app extension, set per-product fulfillment rules, and go live. Optional capacity caps take another 2 minutes if you use them.
Does BopiSafe work with my theme?
BopiSafe works with all Online Store 2.0 themes. After install, the BopiSafe Hub runs a compatibility check and reports any blockers.
How do I uninstall?
Uninstall BopiSafe from your Shopify admin under Settings → Apps and sales channels. Once uninstalled, all merchant data is permanently deleted 30 days after the shop/redact webhook is received. See our Privacy Policy for details.
Where is my data stored?
On AWS US-East-1 (PostgreSQL on Neon) and Fly.io US-East. TLS 1.3 in transit, AES-256 at rest. See the Privacy Policy for the full sub-processor list.
Do you support multi-location stores?
Yes. BopiSafe is built around per-location capacity and per-location fulfillment rules. Each Shopify location can be independently configured.
Do I need to use cart splitting?
No. If everything you sell can ship, most stores just use BopiSafe for real-time per-store stock, an in-cart store picker, and locking the chosen store into native checkout — on every plan. The cart split only kicks in when a cart actually mixes pickup-only and shipping items; if your carts never mix, you never see it.
Bug reports & feature requests
Email support@bopisafe.com with the subject prefix [bug] or [feature]. We triage incoming reports daily.